The following Terms and Conditions apply generally to all the products and packages sold by Bobcat Travel. Please ensure you read carefully the Special Terms & Conditions attached to all bookings. Your payment to the company confirms acceptance of these terms and conditions.
The Products are sold by Bobcat Travel as a Travel Wholesaler for principals providing, inter alia, accommodation and transportation services. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of the Bobcat Travel’s principals and these conditions. It is therefore important to note that all bookings made by Bobcat Travel are subject to the terms and conditions imposed by airlines, coach operators, hoteliers and others providing services including, but not limited to, shipping, rail, car hire, ferry, tour, hotels and restaurant operators whose services are utilised by Bobcat Travel, some of which limit or exclude liability in respect of insolvency, non operation, death, personal injury, delay and loss or damage to baggage.
Bobcat Travel accepts no liability for any loss or damage occasioned by the negligence of such principals and reserves the right to cancel or modify itineraries or bookings where circumstances require. Bobcat Travel cannot accept any liability for the acts, omissions or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or other persons providing services in connection with your tour pursuant to a contract between themselves and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom Bobcat Travel has no direct or exclusive control. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour. Bobcat Travel reserves the right to decline acceptance of any individual on any tour.
The products sold by Bobcat Travel are subject to availability at the time of booking.
Bobcat Travel reserves the right to vary the rates in the event of adverse moments in exchange rates or price rises made by the principals. Additional bookings will be subject to surcharge as appropriate. Rates are: per tour, per night, accommodation, per crossing ferries, per package; as appropriate to the particular product.
Items included in the prices or rates of the products are specified in each section. Prices do not include: meals other than as stated in itineraries; any air fares; Government departure taxes; passport and visa charges; vaccination fees; airport taxes; all items of a personal nature such as telephone calls, beverages; laundry; excess baggage charges and gratuities; travel insurance.
Please ensure that the spelling of all names is correct and match the details exactly as shown on your passport(s). It is your responsibility to advise us of the correct information at the time of booking, as you will incur substantial costs to amend details at a later stage if the information you supplied was incorrect.
Travel documents are not normally issued until three weeks before departure. When documents have been issued & received by the company they will be dispatched (mailed or emailed) to you.
It is very important that you read the following information carefully and contact our office if you require any assistance in any area. All individuals departing from South Africa or any country from which they travel must be in possession of a valid passport which must have at least two blank pages. If your passport is due to expire within six months of your return arrival in South Africa then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than a South African Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re enter South Africa. Certain countries require a visa for entry prior to arrival. You can obtain visa information by by contacting the relevant consulate.
Please ensure you are fully informed of their requirements as soon as you have made your reservation with our office, for example, previous criminal arrest or conviction may affect your entry to some countries, e.g. USA. You must pre-register your intention to enter the USA at least 72 hours prior to your scheduled departure. Travellers who do not apply for and receive a formal travel authorisation ahead of their intended departure date will not be able to board a flight or ship to the USA. To apply online for a USA travel authorisation visithttp://esta.cbp.dhs.gov/esta . Be aware that Visa waiver conditions do apply. For example, you may require a Visa if you have a criminal record. In this case you must apply for a Visa. Entry to any country is at the discretion of relevant immigration authorities on arrival. Regardless of whether you possess a current visa, entry into a particular country can still depend solely on the discretion of the Immigration Official on arrival in that country. Under those circumstances Bobcat Travel cannot be held responsible for a country refusing entry to any individual irrespective of that country’s normal entry procedures. If you are in doubt it is your responsibility to contact the relevant government agency or consulate prior to your departure. It is essential we have sight of your passport as soon as possible to ensure the above regulations are fully complied with.
Vaccinations are required for certain destinations. Please contact your local doctor who will advise you of these requirements.
Full payment is required to secure your booking. Please note that in some cases suppliers may require a deposit higher than $250 per person. No bookings will be processed until a deposit is received. No liability will be accepted by Bobcat Travel until payment is actually received by Bobcat Travel. Any binding contract will only exist between you and Bobcat Travel when final payment has been made and all tickets, coupons, exchange orders, vouchers and receipts have been issued to you by Bobcat Travel and cannot accept any responsibility for fraudulent use of a credit card.
If you request Bobcat Travel to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any of our cancellation service fees and, less charges that will be made by airlines, hotels, car hire companies, cruise companies, tour operators, and other suppliers. Cancellation fees normally range between 50% and 100% of the total cost, not including taxes/port fees. Travel Insurance. In many cases cancellation fees are 100%.
Please note that many travel suppliers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges. All travel suppliers charge amendment and cancellation fees. In many cases, cancellation costs may be claimed against your insurance policy, and accordingly, travel insurance is strongly recommended. All airlines changes and cancellations can be made through the applicable airline. Virgin Blue, Jetstar or any Low Cost Airline changes, clients must contact the airlines directly for changes.
We strongly recommend all clients to take out travel insurance. Travel Insurance covers numerous contingencies. There are however some exclusions including insolvency of airlines and some other operators, acts of terrorism and other acts of wars.
There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve cancellation or amendment fees, should you need to amend your travel plans. If you have any query regarding these fees please do not hesitate to contact our office.
The timings shown on your ticket are subject to re-confirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. Bobcat Travel cannot accept responsibility for amended flight timings or numbers.
If you have purchased multiple tickets which mean you are transiting or connecting from one carrier to another or the same carrier, we cannot accept responsibility for any future schedule changes that may affect your connecting times. Also, we cannot accept responsibility for any additional costs incurred in changing your flights to accommodate possible future amended schedules. Please note that when booked on multiple airlines (and sometimes even on the same airline) you may need to check in your baggage with each airline at the transit point.
Please note that hotels and room upgrades are listed as per your reservation. Please be aware that hotel grades and hotel standards do vary between countries. Any transfers, breakfasts or late checkouts that you have booked and prepaid will be shown on the vouchers. Please note: two star and budget hotels generally contain limited facilities and standards vary quite considerably across this hotel grade.
Please note that infants under 2 years of age (international flights) and under 3 years of age (domestic flights) are not allocated a seat.
On these products, you will be required to lodge a security bond to cover damage and other ancillary charges. These bonds can be paid by cash or credit card imprint. Bonds will be returned to you direct by the operator upon termination of the rental.
No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg for go-as-you-please accommodation vouchers) a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.
Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as Bobcat Travel cannot be held responsible for obtaining copies of your air ticket at any future date. It is your responsibility with your frequent flyer programme whether the booking class on your reservation is eligible for frequent flyer points.